On 11 April 2018, Quell announced a recall to replace one model of Quell dual sensor (photoelectric / ionization) smoke alarm – model number QPI9010, manufactured between 10th September 2016 and 13th October 2017
DEFECT: In some products a yellow protective cap may have been left on one of the two smoke sensors during the manufacturing process.
HAZARD: The yellow protective cap compromises the smoke alarm’s ability to detect smoke, which can increase the risk of injury and/or property damage in the event of a fire.
WHAT TO DO: Using the guide provided, visually inspect the product through the opening on the side of the alarm for the presence of a yellow cap. If a yellow cap is present, immediately contact Quell for further instructions and to receive a free replacement smoke alarm. DO NOT remove or return the affected smoke alarm until after receiving and installing the replacement
Consumers can call us toll-free at 1800 654 435 from 8:30 a.m. to 5 p.m. AEST Monday through Friday, or e-mail us at email@example.com if you believe you have an affected product.
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Quell is one of the most respected names in Fire & Safety in the Australian consumer market. A division of Chubb, the world-renowned fire safety and security company with over 100 years' experience, Quell's commitment to quality and product innovation is unparalleled.