Product Recall

On 11 April 2018, Quell announced a recall to replace one model of Quell dual sensor (photoelectric / ionization) smoke alarm – model number QPI9010, manufactured between 10th September 2016 and 13th October 2017

Quell_front_recall

DEFECT: In some products a yellow protective cap may have been left on one of the two smoke sensors during the manufacturing process.

HAZARD: The yellow protective cap compromises the smoke alarm’s ability to detect smoke, which can increase the risk of injury and/or property damage in the event of a fire.

WHAT TO DO: Using the guide provided, visually inspect the product through the opening on the side of the alarm for the presence of a yellow cap. If a yellow cap is present, immediately contact Quell for further instructions and to receive a free replacement smoke alarm. DO NOT remove or return the affected smoke alarm until after receiving and installing the replacement
alarm.

DOWNLOADS

Quell Dual Sensor Identification Guide

Quell Dual Sensor Recall FAQs

Quell Dual Sensor Recall Advertisement

Consumers can call us toll-free at 1800 654 435 from 8:30 a.m. to 5 p.m. AEST Monday through Friday, or e-mail us at quell-recall@chubb.com.au if you believe you have an affected product.